Returns Policy

At Sutures, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read through our returns policy below:

Returns and Exchanges

Eligibility for Returns: You may return new, unopened items within 30 days of delivery for a full refund. We cover return shipping costs if the return is due to our error (such as receiving an incorrect or defective item).

Return Procedure: To initiate a return, please contact our customer service team at info@sutures.co.za and provide your order number along with details about the product you would like to return. Our team will respond promptly with instructions on how to return items from your order.

Refunds: You can expect to receive your refund within four weeks after returning your package to us. In many cases, refunds are processed more quickly. This time frame includes the transit time for us to receive your return (usually 5 to 10 business days), the time it takes us to process your return upon receipt (typically 3 to 5 business days), and the time it takes your bank to process the refund request (usually 5 to 10 business days).

Contact Us

If you have any questions regarding our returns policy, please do not hesitate to reach out to us:

We are dedicated to providing you with the best shopping experience, and we sincerely appreciate your trust in Sutures.